Patient Survey Thank you for taking the time to complete our patient survey. We appreciate your constructive criticism and look forward to helping you in the future. Please Indicate your Provider James A. Simon, MD Carol J. Mack, PA-C Lucy D. Treene, PA-C Ease of making appointments? Excellent Good Poor Appointment available within a reasonable amount of time? Excellent Good Poor Getting after-hours care when you need it? Excellent Good Poor The efficiency of the check-in progress? Excellent Good Poor Waiting time in the reception area? Excellent Good Poor Waiting time in the exam room? Excellent Good Poor Keeping you informed if your appointment time was delayed? Excellent Good Poor The courtesy of the person who took your call? Excellent Good Poor The friendliness and courtesy of the front desk staff? Excellent Good Poor The care and concern of our nurses/medical assistants? Excellent Good Poor The helpfulness of the person who assisted you with billing? Excellent Good Poor Getting advice or help when needed during office hours? Excellent Good Poor Explanation of your procedure? Excellent Good Poor Were your test results reported in a reasonable amount of time? Excellent Good Poor Effectiveness of our health information materials? Excellent Good Poor Our ability to contact us after hours? Excellent Good Poor Your ability to contact us after hours? Excellent Good Poor Your ability to obtain prescription refills by phone? Excellent Good Poor Willingness to listen carefully to you? Excellent Good Poor Taking time to answer your questions? Excellent Good Poor Amount of time spent with you? Excellent Good Poor Explaining things in a way you could understand? Excellent Good Poor Instructions regarding medication/follow-up care? Excellent Good Poor Hours of operation convient for you? Excellent Good Poor Overall comfort? Excellent Good Poor Effectiveness of our ePrescribing system? Excellent Good Poor Overall satisfaction with our practice? Excellent Good Poor Overall satisfaction with the quality of your medical care? Excellent Good Poor Overall rating of care from your provider? Excellent Good Poor Do you feel the amount you were billed was fair? Agree Neutral Disagree N/A Do you feel the explanation of charges was adequate? Agree Neutral Disagree N/A Do you agree with the percentage of your bill that insurance reimbursed you? Agree Neutral Disagree N/A Would you recommend the healthcare professional who took care of you? If not, please tell us why in the text area located below. Yes No Would you recommend our practice to others? If not, please tell us why in the text area located below. Yes No How can we improve our services to you?